Need help with your bills?
We provide free, expert, independent, one-to-one energy advice for residents of South East London.
1:1 Advice service for people struggling with their bills.
All services are free of charge. For the best advice, please bring a recent bill with you.
Our main service is in English, but we can give advice in-house several languages:
- Spanish / Español
- Portuguese / Português
- Bengali / বাংলা
- Urdu / اردو
- Arabic / عربي
We can:
- Offer impartial advice on how to pay less for your electricity and gas
- Give you advice about energy debt
- Guide you through applying for discounts and grants
- Share tips & tricks to reduce your energy usage
- Install energy- and water-saving measures in your home that could save you up to £200
- Refer you to our Heat Doctor to maintain your heating system, if you are a qualifying home owner or private renter.
- Refer you to our support and advocacy service for private renters.
1:1 Advice service for people struggling with their bills.
All services are free of charge. For the best advice, please bring a recent bill with you.
Our main service is in English, but we can give advice in-house several languages:
- Spanish / Español
- Portuguese / Português
- Bengali / বাংলা
- Urdu / اردو
- Arabic / عربي
We can:
- Offer impartial advice on how to pay less for your electricity and gas
- Give you advice about energy debt
- Guide you through applying for discounts and grants
- Share tips & tricks to reduce your energy usage
- Install energy- and water-saving measures in your home that could save you up to £200
- Refer you to our Heat Doctor to maintain your heating system, if you are a qualifying home owner or private renter.
There are three ways to book an appointment
with an energy advisor:
1:1 phone advice
Our energy advice phoneline is open Monday – Friday, 10am – 4:30pm.
If you would like to request a call back for a free 1:1 consultation:
- fill in this form
- call us on 020 4566 5764
- or get in touch via email at energy.advice@selce.org.uk
An energy advisor will ring you back within 15 working days. We will ring from an 0204 number.
If are a private renter living in Lewisham and you need some support with the state of your home or speaking with you landlord, our Support and Advocacy Service for Private Renters can help.
Drop-in to an energy cafe
1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ
- Mondays, Thursdays and Fridays from 10 am to 1 pm
- & Tuesdays and Wednesdays from 2pm to 5pm
- drop-in & by appointment
Unity Church, Rye Cres, Orpington, BR5 4NH
- Every third Wednesday of the month, 9:30-12:30pm
Salvation Army Catford, 23-25 Brownhill Rd, London, SE6 2HE
- Every Friday, 10 am to 12 pm [in English, Spanish/Español & Portuguese/Português]
Christchurch Anerley Foodbank, 197 Anerley Road, London, SE20 8ER
- On 25th April, 16th May, 20th June, 18th July, 9.45am to 11.45am
Book an in-person 1:1 appointment
You can book an in-person appointment at our offices:
1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ
- Mondays (10:00 am – 1:00 pm)
- Tuesdays (2:00 – 5:00 pm)
- Wednesdays (2:00 – 5:00 pm)
- Thursdays (10:00 am – 1:00 pm)
- Fridays (10:00 am – 1:00 pm)
If you would prefer advice in another language, please let us know your preferred language in the booking form.
The building is wheelchair accessible and there is an accessible toilet next to the energy cafe. Our energy cafe is on the first floor, which can be accessed by lifts or stairs.
If you have specific access requirements please don’t hesitate to be in touch by email energy.advice@selce.org.uk.
“Thank you for your help over the past months. You have helped me to understand my energy bills and deal with problems with my payment. Also thank you for your advice on how to change my energy supplier.”
-Selce Energy Advice Client
The Heat Doctor
Heat is expensive, let’s make sure your heating system works to its maximum efficiency to make you as warm as possible.
Simon, The Heat Doctor, is on a mission to help SE Londers who maintain their own boilers understand your heating system and make it run as efficiently as possible. He can deal with both minor and serious problems with your heating systems, or get more help if he can’t solve your problem, at no cost to you. For eligible households, he can:
- Provide demonstrations and advice on managing your heating system. Everything he does he can inform you about.
- Adjust the flow temperature on boilers.
- Bleed your radiators for you, and show you how to do it.
- Adjust the temperature and timing setting on a room thermostat and adjust individual thermostatic radiator valves.
- If your boiler isn’t working efficiently, he can adjust the pressure
- Carry out simple repairs such as removing leaking radiators or defective isolation valves.
- Source new parts and manage the budget for new parts if needed.
- Fit CO alarms (very important).
- Adding fernox/inhibitor
- If simple repairs are not possible, he can escalate issues to Gas Safe and support an application for grant-funded heating upgrades.
The Heat Doctor
Heat is expensive, let’s make sure your heating system works to its maximum efficiency to make you as warm as possible.
Simon, The Heat Doctor, is on a mission to help SE Londoners who maintain their own boilers understand your heating system and make it run as efficiently as possible. He can deal with both minor and serious problems with your heating systems, or get more help if he can’t solve your problem, at no cost to you. For eligible households, he can:- Provide demonstrations and advice on managing your heating system. Everything he does he can inform you about.
- Adjust the flow temperature on boilers.
- Bleed your radiators for you, and show you how to do it.
- Adjust the temperature and timing setting on a room thermostat and adjust individual thermostatic radiator valves.
- If your boiler isn’t working efficiently, he can adjust the pressure
- Carry out simple repairs such as removing leaking radiators or defective isolation valves.
- Source new parts and manage the budget for new parts if needed.
- Fit CO alarms (very important).
- Adding fernox/inhibitor
- If simple repairs are not possible, he can escalate issues to Gas Safe and support an application for grant-funded heating upgrades.
We now offer a number of fun and interactive workshops for community groups who have questions about energy at home. How can I reduce my energy bills? How can I make my home a comfortable temperature and energy efficient at the same time? How do solar panels work?
99% of our workshops are free and all are bookable for community groups in SE London.
Depending on the time available, these interactive workshops can cover information about Selce’s services, available discounts and grants, debt discussion, free and low-cost things people can do around the home to reduce energy and water usage, and invite participants to join the Save to Change Challenge.
Price: Free
Duration: 10-60 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills.
What we need: This workshop needs a focused room, chairs and a table. And, if possible, though not necessary a projector.
Depending on the time available, these interactive workshops can cover information about Selce’s services, available discounts and grants, debt discussion, free and low-cost things people can do around the home to reduce energy and water usage, and invite participants to join the Save to Change Challenge.
Price: Free
Duration: 10-60 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills.
What we need: This workshop needs a focused room, chairs and a table. And, if possible, though not necessary a projector.
Temperatures are rising in the UK, this short talk covers ways you can keep cool in the summer months. This talk can be incorporated into our energy advice workshop.
Price: Free
Duration: 10 minutes
Participant Numbers: 10+
Who’s it for: Community groups where people are responsible for paying their energy bills and who struggle to do so.
What we need: This workshop needs a focused room, chairs and a table
This interactive workshops covers how to install draught-proofing, low flow shower heads, radiator reflector foil, and a range of other products you can install in your home to reduce your energy consumption and cut your bills and your carbon footprint.
Price: Free
Duration: 20 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills and who struggle to do so.
What we need: This workshop needs a focused room, chairs and a table
This interactive workshop will take you on a whistle-stop tour of energy efficiency upgrades that can make your home cheaper to heat, more comfortable and better for the planet.
We’ll cover common issues caused by poor building-stock, the improvements that can be made to address these and the steps that can be taken to access available funding and support.
Price: Free
Duration: 30-60 minutes, depending on available time.
Participant Numbers: 5-30
Who’s it for: Anyone who would like to increase their knowledge and vocabulary about energy efficiency upgrades.
What we need: a focused room/space and tables and chairs for all participants.
Race against the clock to make Mr. Egg and his friends the most well-insulated home you can.
Using a range of materials, you’ll get to insulate your own model home and test your creation using one of our state-of-the-art thermal imaging cameras!
Learn about the fundamentals of insulation and heat loss with this fun activity for all the family.
Price: Free
Duration: 60-90 minutes
Participant Numbers: 10-30
Who’s it for: Children and families.
What we need: tables and chairs for all participants
Whether it’s lamb’s wool, recycled newspaper, or Yorkshire-grown hemp, learn all about the different materials that can be used to make your home cosier and better for pocket and planet.
A hands-on workshop covering the fundamentals of insulation and the different materials that can be used. We’ll go through their properties, the emissions associated with their production and how they work their magic.
Price: Free
Duration: 60 minutes
Participant Numbers: 5-30
Who’s it for: Homeowners who would like to increase their knowledge and vocabulary about natural materials that can be used to insulate their homes.
What we need: tables and chairs for all participants.
Solar panels are more and more common but how do they actually work? Well, you could watch a youtube video to find out, or you could actually make your own! Join this workshop dedicated to helping you make your own small solar panel. You’ll use soldering irons to put the cells together and create a usable panel to charge a phone from.
Price: contact us for a quote, (on average £60-70/head)
Duration: 1-day
Participant Numbers: Up to 15 per session
Who’s it for: This workshop is for people over 16 years of age, for safety reasons
We now offer a number of fun and interactive workshops for community groups who have questions about energy at home. How can I reduce my energy bills? How can I make my home a comfortable temperature and energy efficient at the same time? How do solar panels work?
99% of our workshops are free and all are bookable for community groups in SE London.
Depending on the time available, these interactive workshops can cover information about Selce’s services, available discounts and grants, debt discussion, free and low-cost things people can do around the home to reduce energy and water usage, and invite participants to join the Save to Change Challenge.
Price: Free
Duration: 10-60 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills.
What we need: This workshop needs a focused room, chairs and a table. And, if possible, though not necessary a projector.
Depending on the time available, these interactive workshops can cover information about Selce’s services, available discounts and grants, debt discussion, free and low-cost things people can do around the home to reduce energy and water usage, and invite participants to join the Save to Change Challenge.
Price: Free
Duration: 10-60 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills.
What we need: This workshop needs a focused room, chairs and a table. And, if possible, though not necessary a projector.
Temperatures are rising in the UK, this short talk covers ways you can keep cool in the summer months. This talk can be incorporated into our energy advice workshop.
Price: Free
Duration: 10 minutes
Participant Numbers: 10+
Who’s it for: Community groups where people are responsible for paying their energy bills and who struggle to do so.
What we need: This workshop needs a focused room, chairs and a table
This interactive workshops covers how to install draught-proofing, low flow shower heads, radiator reflector foil, and a range of other products you can install in your home to reduce your energy consumption and cut your bills and your carbon footprint.
Price: Free
Duration: 20 minutes
Participant Numbers: 5-20 people
Who’s it for: Community groups where people are responsible for paying their energy bills and who struggle to do so.
What we need: This workshop needs a focused room, chairs and a table
This interactive workshop will take you on a whistle-stop tour of energy efficiency upgrades that can make your home cheaper to heat, more comfortable and better for the planet.
We’ll cover common issues caused by poor building-stock, the improvements that can be made to address these and the steps that can be taken to access available funding and support.
Price: Free
Duration: 30-60 minutes, depending on available time.
Participant Numbers: 5-30
Who’s it for: Anyone who would like to increase their knowledge and vocabulary about energy efficiency upgrades.
What we need: a focused room/space and tables and chairs for all participants.
Race against the clock to make Mr. Egg and his friends the most well-insulated home you can.
Using a range of materials, you’ll get to insulate your own model home and test your creation using one of our state-of-the-art thermal imaging cameras!
Learn about the fundamentals of insulation and heat loss with this fun activity for all the family.
Price: Free
Duration: 60-90 minutes
Participant Numbers: 10-30
Who’s it for: Children and families.
What we need: tables and chairs for all participants
Whether it’s lamb’s wool, recycled newspaper, or Yorkshire-grown hemp, learn all about the different materials that can be used to make your home cosier and better for pocket and planet.
A hands-on workshop covering the fundamentals of insulation and the different materials that can be used. We’ll go through their properties, the emissions associated with their production and how they work their magic.
Price: Free
Duration: 60 minutes
Participant Numbers: 5-30
Who’s it for: Homeowners who would like to increase their knowledge and vocabulary about natural materials that can be used to insulate their homes.
What we need: tables and chairs for all participants.
Solar panels are more and more common but how do they actually work? Well, you could watch a youtube video to find out, or you could actually make your own! Join this workshop dedicated to helping you make your own small solar panel. You’ll use soldering irons to put the cells together and create a usable panel to charge a phone from.
Price: contact us for a quote, (on average £60-70/head)
Duration: 1-day
Participant Numbers: Up to 15 per session
Who’s it for: This workshop is for people over 16 years of age, for safety reasons
Your local, current energy advice bulletin to find out about the latest supports, grants, tips & tricks to keep your energy bills low,
Your local, current energy advice bulletin to find out about the latest supports, grants, tips & tricks to keep your energy bills low.
