Energy Advice

1:1 advice for individuals  | Workshops for groups | Online resources

Need help with your bills? 
We provide free, expert, independent, one-to-one energy advice to help you with your bills either by phone or in person at our drop-in energy cafés. 

We also have compiled online resources that you can use, including self-assessment tools, grants and tips and tricks to keep your bills low.

We also deliver free workshops and pop-up stalls for community groups in South-East London.


1:1 Energy Advice
for Individuals

Our friendly energy advisors can:

    • Offer impartial advice on how to pay less for your electricity and gas
    • Give you advice about energy debt
    • Guide you through applying for discounts and grants
    • Share tips & tricks to reduce your energy usage
    • Explain how to make your home more energy efficient
    • Install energy saving measures in your home
    • Refer you to our Heat Doctor, if you are a qualifying home owner or private renter.

All services are free of charge. For the best advice, please bring bill with you.  

Our main service is in English, but we can give advice in several languages: 

    • Spanish / Español
    • Portuguese / Português
    • Bengali / বাংলা
    • Urdu / اردو

How can I see an advisor?

What else can I do?

 1:1 phone advice

Our energy advice phoneline is open Monday – Friday, 10am – 4:30pm.

 If you would like to request a call back for a free 1:1 consultation:

An energy advisor will ring you back within 15 working days. We will ring from an 0204 number. 

Book an in-person 1:1 appointment

You can book an in-person appointment at our offices:

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays (10:00 am – 1:00 pm) 
  • Tuesdays (2:00 – 5:00 pm)
  • Wednesdays (2:00 – 5:00 pm)
  • Thursdays (10:00 am – 1:00 pm) 
  • Fridays (10:00 am – 1:00 pm) 

If you would prefer advice in another language, please let us know your preferred language in the booking form.

Access notes:

The building is wheelchair accessible and there is an accessible toilet next to the energy cafe. 

Our energy cafe is on the first floor, which can be accessed by lifts or stairs.

If you have specific access requirements please don’t hesitate to be in touch by email

Drop-in to an energy cafe 

Drop-in to one of our energy cafes for 1:1 in person advice. For the best advice, please bring a recent energy bill with you. You can find us: 

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays, Thursdays and Fridays from 10 am to 1 pm
  • & Tuesdays and Wednesdays from 2pm to 5pm
  • drop-in & by appointment

Advice Hub, Clockhouse Community Centre, Defiance Walk, Woolwich Dockyard, London, SE18 5QL

  • Every 1st Friday of the Month 9:30 am to 12:30 pm [in English & Bengali]

The Woolwich Centre, 35 Wellington St, London, SE18 6HQ

  • Every Tuesday from 12pm to 3 pm

Community Connections Advice Drop-in, Lewisham Irish Community Centre, 2A Davenport Road, London, SE6 2AZ

  • Starting October 26th, Every other Thursday from 10:30 am –  12:30 pm

Salvation Army Catford, 23-25 Brownhill Rd, London, SE6 2HE

  • Every Friday from 10 am to 12 pm [in English, Spanish/Español & Portuguese/Português]

Alongside local Councillors’ Surgeries, 2000 Community Action Centre, 199-201 Grove St, London, SE8 3PG

  • Every 3rd Friday of the month (excluding August & December) from 6 -8 pm [in English]
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