There are three ways to book an appointment
with an energy advisor:

Drop-in to an energy cafe 

Drop-in to one of our regular energy cafes for 1:1 in person advice. For the best advice, please bring a recent energy bill with you. You can find us: 

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays, Thursdays and Fridays from 10 am to 1 pm
  • & Tuesdays and Wednesdays from 2pm to 5pm
  • drop-in & by appointment

The Woolwich Front Room, 105 Powis St, London SE18 6JB

  • Tuesdays from 10 am to 12pm [in English & Nepali]  

Bromley Living Well, 66 Lennard Road, London, England, SE20 7LX

  • Every first Tuesday of the month, 2:30 – 4 pm

Roots4Life, Warm Hub and Community Fridge, Eltham 245 Footscray Road London SE9 2EL

  • Every other Wednesday from 12:30 – 2:30 pm

Community Connections Advice Drop-in, Lewisham Irish Community Centre, 2A Davenport Road, London, SE6 2AZ

  • Every other Thursday from 10:30 am –  12:30 pm

Salvation Army Catford, 23-25 Brownhill Rd, London, SE6 2HE

 

  • Every Friday from 10 am to 12 pm [in English, Spanish/Español & Portuguese/Português]
 
We also run pop-up energy cafes at events, community groups and advice hubs. If you would like to have an advisor come to your group please contact: 
 
 1:1 phone advice

Our energy advice phoneline is open Monday – Friday, 10am – 4:30pm.

 If you would like to request a call back for a free 1:1 consultation:

An energy advisor will ring you back within 15 working days. We will ring from an 0204 number. 

Book an in-person 1:1 appointment

You can book an in-person appointment at our offices:

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays (10:00 am – 1:00 pm)
  • Tuesdays (2:00 – 5:00 pm)
  • Wednesdays (2:00 – 5:00 pm)
  • Thursdays (10:00 am – 1:00 pm)
  • Fridays (10:00 am – 1:00 pm)

If you would prefer advice in another language, please let us know your preferred language in the booking form.

 Book an appointment

The building is wheelchair accessible and there is an accessible toilet next to the energy cafe. Our energy cafe is on the first floor, which can be accessed by lifts or stairs.

If you have specific access requirements please don’t hesitate to be in touch by email energy.advice@selce.org.uk.

 1:1 phone advice

Our energy advice phoneline is open Monday – Friday, 10am – 4:30pm.

 If you would like to request a call back for a free 1:1 consultation:

An energy advisor will ring you back within 15 working days. We will ring from an 0204 number. 

Book an in-person 1:1 appointment

You can book an in-person appointment at our offices:

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays (10:00 am – 1:00 pm)
  • Tuesdays (2:00 – 5:00 pm)
  • Wednesdays (2:00 – 5:00 pm)
  • Thursdays (10:00 am – 1:00 pm)
  • Fridays (10:00 am – 1:00 pm)

If you would prefer advice in another language, please let us know your preferred language in the booking form.

 Book an appointment

The building is wheelchair accessible and there is an accessible toilet next to the energy cafe. Our energy cafe is on the first floor, which can be accessed by lifts or stairs.

If you have specific access requirements please don’t hesitate to be in touch by email energy.advice@selce.org.uk.

Drop-in to an energy cafe 

Drop-in to one of our regular energy cafes for 1:1 in person advice. For the best advice, please bring a recent energy bill with you. You can find us: 

1st floor, The Forum at Greenwich, Trafalgar Road, London, SE10 9EQ

  • Mondays, Thursdays and Fridays from 10 am to 1 pm
  • & Tuesdays and Wednesdays from 2pm to 5pm
  • drop-in & by appointment

The Woolwich Front Room, 105 Powis St, London SE18 6JB

  • Tuesdays from 10 am to 12pm [in English & Nepali]  

Bromley Living Well, 66 Lennard Road, London, England, SE20 7LX

  • Every first Tuesday of the month, 2:30 – 4 pm

Roots4Life, Warm Hub and Community Fridge, Eltham 245 Footscray Road London SE9 2EL

  • Every other Wednesday from 12:30 – 2:30 pm

Community Connections Advice Drop-in, Lewisham Irish Community Centre, 2A Davenport Road, London, SE6 2AZ

  • Every other Thursday from 10:30 am –  12:30 pm

Salvation Army Catford, 23-25 Brownhill Rd, London, SE6 2HE

  • Every Friday from 10 am to 12 pm [in English, Spanish/Español & Portuguese/Português]
 
We also run pop-up energy cafes at events, community groups and advice hubs. If you would like to have an advisor come to your group please contact: 
 

The Heat Doctor

Heat is expensive, let’s make sure your heating system works to its maximum efficiency to make you as warm as possible.

Simon, The Heat Doctor, is on a mission to help SE Londers who maintain their own boilers understand your heating system and make it run as efficiently as possible. He can deal with both minor and serious problems with your heating systems, or get more help if he can’t solve your problem, at no cost to you. For eligible households, he can:

  • Provide demonstrations and advice on managing your heating system. Everything he does he can inform you about.
  • Adjust the flow temperature on boilers.
  • Bleed your radiators for you, and show you how to do it.
  • Adjust the temperature and timing setting on a room thermostat and adjust individual thermostatic radiator valves.
  • If your boiler isn’t working efficiently, he can adjust the pressure
  • Carry out simple repairs such as removing leaking radiators or defective isolation valves.
  • Source new parts and manage the budget for new parts if needed.
  • Fit CO alarms (very important).
  • Adding fernox/inhibitor
  • If simple repairs are not possible, he can escalate issues to Gas Safe and support an application for grant-funded heating upgrades.
 
Call The Heat Doctor
Check your eligibility & book
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